Refund policy

Return, Refund & Exchange Policy

At ALOURA, all sales are final.

Due to the nature of our products, we do not offer returns, refunds, exchanges, store credits, or cancellations once an order has been placed and processed.

All Sales Final

By placing an order with ALOURA, you acknowledge and agree that all purchases are final. We do not accept returns or exchanges for any reason, including but not limited to:

  • Change of mind

  • Incorrect selection

  • Preference changes after purchase

  • Ordering the wrong item

  • Gift purchases

  • Sizing or styling preferences

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery at:

alourainquiries@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

ALOURA will review each claim on a case-by-case basis. Submission of a claim does not guarantee a refund, replacement, exchange, or other resolution. Any remedy offered will be at ALOURA's sole discretion.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and provided to the shipping carrier, responsibility for delivery transfers to the carrier.

ALOURA is not responsible for:

  • Delivery delays caused by shipping carriers

  • Packages marked as delivered by the carrier

  • Stolen packages

  • Incorrect shipping addresses provided by customers

  • Failed delivery attempts

  • Customs delays or import issues

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

If a package is lost in transit, we may assist in opening a carrier investigation; however, refunds, replacements, or compensation are not guaranteed.

Order Cancellations

Orders cannot be cancelled, modified, or changed once submitted.

Refused Deliveries

Orders refused by the recipient will not be eligible for a refund, exchange, or store credit.

Limitation of Liability

To the maximum extent permitted by applicable law, ALOURA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, delivery, or inability to use any product purchased from our store.

Contact Us

For any concerns regarding your order, please contact:

alourainquiries@gmail.com

While we are always happy to review customer concerns, any accommodation, replacement, refund, or other resolution remains entirely at ALOURA's discretion and is not guaranteed.