Shipping policy

Shipping Policy

Thank you for shopping with ALOURA.

By placing an order with ALOURA, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 5–30 business days unless otherwise stated. Processing times are estimates only and are not guaranteed.

ALOURA reserves the right to delay, refuse, cancel, or limit any order at its sole discretion for any reason, including but not limited to suspected fraud, inventory discrepancies, pricing errors, payment verification issues, or circumstances beyond our control.

Shipping Timeframes

Shipping and delivery dates are estimates only and are not guaranteed.

Delivery times may vary due to:

Carrier delays
Weather conditions
Customs processing
High shipping volumes
Transportation disruptions
Incorrect customer information
Events beyond our reasonable control

ALOURA is not responsible for shipping delays once an order has been transferred to the carrier.

Customer Responsibility

Customers are solely responsible for providing complete and accurate shipping information.

ALOURA shall not be responsible for:

Incorrect addresses provided by customers
Failed delivery attempts
Packages returned due to inaccurate information
Additional shipping fees incurred due to customer error

If a package is returned to us, additional shipping charges may apply before reshipment.

Lost, Stolen, or Missing Packages

Once an order has been accepted and scanned by the shipping carrier, risk of loss transfers to the customer to the extent permitted by applicable law.

ALOURA is not responsible for:

Lost packages
Stolen packages
Packages marked as delivered by the carrier
Delays caused by the carrier
Delivery issues occurring after carrier acceptance

Customers are encouraged to contact the shipping carrier directly regarding delivery issues.

While ALOURA may assist with carrier investigations, such assistance does not create any obligation to provide refunds, replacements, credits, or compensation.

Customs, Duties, and Taxes

Customers are solely responsible for any customs duties, import taxes, brokerage fees, VAT, GST, HST, or other government-imposed charges associated with their order.

ALOURA is not responsible for delays caused by customs authorities.

Shipping Restrictions

ALOURA reserves the right to refuse shipment to any location, region, jurisdiction, or individual at its sole discretion.

Refused Shipments

If a customer refuses delivery or fails to accept a shipment, the order may be considered abandoned. Shipping charges, customs fees, and related expenses may not be refunded.

Damaged Packages

Customers should inspect packages immediately upon delivery.

If a package arrives visibly damaged, customers should document the condition and contact us within 48 hours at:

alourainquiries@gmail.com

Any review of shipping-related claims will be conducted on a case-by-case basis. Submission of a claim does not guarantee a refund, replacement, store credit, or compensation.

No Guaranteed Delivery Dates

ALOURA does not guarantee delivery by any specific date unless expressly agreed to in writing.

ALOURA shall not be liable for losses, damages, missed events, lost profits, or other consequences resulting from shipping delays.

Final Sale Policy

All sales are final.

Shipping charges are non-refundable.

ALOURA does not offer refunds, returns, exchanges, or store credit except where required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, ALOURA's total liability relating to any shipment, delivery issue, delay, loss, damage, or order shall not exceed the amount paid by the customer for the specific product purchased.

ALOURA shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from any order, shipment, delivery, or use of products purchased through our website.